 |
OBJECTIVE:
Management or executive level position in Information Technology with an emphasis on program and project management or process improvement.
SUMMARY:
- Executive level experience managing multiple teams, projects, departments and functions
- 3+ years experience in managing $90MM+ Cerner Millenium system implementation
- 15 years management experience at both Fortune 500 and small and mid sized firms
- 11 years hands-on software testing and quality assurance experience
- Experienced in evaluation, selection, installation and training of automated testing tools
- Formal project management training from ESI/George Washington University
- Formal training on TestDirector and WinRunner from Mercury Interactive
- Managed multiple project managers and projects including a Project Management Office
- Independent quality assurance and project management consulting experience
- Over 3 years experience in testing web applications
WORK EXPERIENCE:
October 2018 to present
Senior Project Manager
Presidio Network Solutions Cordova, Tennessee
- Senior level project management of network and IT projects.
December 2017 to October 2018
Project Manager
Cook Systems Int'l Germantown, Tennessee
- Working for FedEx Services on customer data services projects.
May 2016 to August 2017
Vice President of Planning and Procurement (May 2017 to present)
Vice President of Operations (May 2016 to May 2017)
Sky Valley Foods Danville, Virginia
- Responsible for project and program management of large scale enterprise level projects and programs
December 2007 to May 2016
Program Manager, Delivery Management Center of Excellence
International Paper Memphis, Tennessee
- Responsible for project and program management of large scale enterprise level projects and programs
- Successfully manage all aspects of IT projects from conceptual planning through to implementation with budget responsibility in excess of $10MM
- Responsible for life cycle management of projects using corporate tracking systems and for ensuring project teams follow and comply with established best practices and project management methodologies.
- Successfully manage the corporate wide conversion of Lotus Notes and Domino email and collaboration environment to Microsoft Exchange and SharePoint technologies.
October 2004 to December 2007
Director, Testing Competency Center
Cook Systems International Inc. Memphis, Tennessee
- Responsible for executive level management of the testing line of business including making sales presentations, managing multiple testing projects and providing technical leadership to project testing teams
- Successfully managed all aspects of testing projects from conceptual planning through to implementation with budgeted revenues in excess of $1.7MM
- Responsible for developing testing competency for Cook Systems including a testing lab, automated tool proficiency, process and defect tracking, requirements mapping and status reporting and for the development and implementation of a standardized testing methodology and the associated processes, procedures and artifacts
- Successfully manage the College Career Corps project at Hilton Hotels utilizing college interns to conduct outsourced manual and automated functional testing including selection, hiring, training and mentoring of student interns and managing the client vendor relationship between Cook Systems and Hilton Hotels
June 2001 to October 2004
Senior Project Manager
Methodist Healthcare Memphis, Tennessee
- Responsible for managing the $90MM Cerner Millennium integrated clinical/business system implementation for five-hospital system serving the Memphis and Mid-South area
- Created comprehensive project plans for phased conversions and major code upgrades used for enterprise-wide project planning, capital/operating budgeting, and strategy development from 2001 through 2004
- Hired, supervised, mentored and coached two project managers and six project analysts responsible for project coordination and support of multiple project teams
- Provided total project oversight and program management for Phase 1B of the Cerner implementation project including developing strategy and budgets for computing devices and infrastructure, coordination and integration of all development and testing activities for project teams and development and execution of communications and conversion strategies
- Worked with senior executive leadership and hospital administrators to plan and coordinate system conversions including establishing and directing conversion command centers, leading facility-wide planning meetings, scheduling vendor, IT and operational support in all areas, developing communication strategies and all other aspects of conversion planning
- Created capital equipment budget and managed the on-time installation of $1.5MM in equipment and technical infrastructure
- Developed, tested, implemented and maintained an interactive web-based project portal using ASP, SQL and SAP-PS
May 2001 to June 2001
Independent QA/PM Consultant
Ridgeland, Mississippi
- Conduct quality assurance assessments and recommend implementation strategy for developing testing capability
- Demonstrate automated testing tools and assist in evaluation, selection and implementation
- Manage business process re-engineering teams and develop process documentation for continuous quality improvement efforts
- Implement best practice solutions for quality assurance and project management teams
- Establish standard development and testing methodologies
- Set up project support office procedures and metrics for performance measurement
August 2000 to May 2001
Vice President, Delivery Services & Quality Assurance
Vention, Inc. Jackson, Mississippi
- Executive level management of the Project Support Office, Quality Assurance, Client Support and Cognitive Engineering teams
- Managed the successful implementation of ABT/Niku Results Management Suite and implemented a resource availability, allocation and utilization monitoring and control system
- Established software quality metrics and supporting systems to provide reporting of quality indicators across all products
- Managed the client support functions for post-warranty maintenance and support services of all products
- Conducted e-Business basics analysis, development of client vision and branding strategies, rapid creative development prototyping, usability analysis and interactive/multimedia design and development
- Managed the quality assurance software testing team and all related software testing processes
- Established and implemented methods and procedures for quality assurance testing of all Vention produced Internet products
March 2000 to July 2000
Manager, Quality Assurance
iXL, Inc. Memphis, Tennessee
- Established web application testing methods and procedures to accomplish quality assurance testing of all products
- Designed, managed and executed test plans covering the entire project development and deployment life cycle
- Developed a recruiting and interview process to screen, assess and interview candidates for technical and testing positions
- Recruited and staffed the Quality Assurance team and conducted all managerial functions
- Successfully outfitted a functional Quality Assurance lab facility to provide dedicated tools and equipment for maintenance and execution of all functional product testing
October 1999 to March 2000
Manager, Business Integration Testing
Federal Express Corporation Collierville, Tennessee
- Successfully coordinated the integration of enterprise-wide testing systems and processes to create an “Express” load process
- Designed, built and managed a test case repository for creation, maintenance and execution of end-to-end test scenarios
- Managed the successful development and implementation of an issues tracking database
- Managed the successful selection, procurement, training and implementation of various automated testing tools for integration into a “fast cycle” test and load process pioneered and deployed by the Business Integration Testing team across all FedEx legacy and distributed systems, code named the “Express Load”
- Established automated testing processes and methodologies, designed, built and managed a test information database to warehouse the test data required to execute automated test runs
April 1997 to October 1999
Manager, System Usability
Federal Express Corporation Memphis, Tennessee
- Managed a team of software and hardware testers conducting manual and automated testing
- Manage the interaction of engineering, development, testing, reliability and program management groups to provide software and hardware performance feedback for continuation engineering and quality assurance programs
- Managed the successful development and implementation of standardized testing methodologies
- Managed the successful selection, procurement, training and implementation of an automated testing tool
- Chaired a department-wide web presence steering committee to oversee deployment of the departmental intranet
July 1995 to April 1997
Manager, Desktop Application Support
Federal Express Corporation Memphis, Tennessee
- Managed multi-tier help desk support functions for FedEx Ship® and InterNetShip software products
- Conducted contract negotiations and managed operations with third party outsourced technical support vendors
- Developed performance reporting to ensure system performance, maximize support capabilities and monitor service levels
September 1992 to July 1995
Manager, Process Control & Asset/Revenue Management
Federal Express Corporation Memphis, Tennessee
- Managed a team of analysts responsible for the successful staging, download and implementation of FedEx shipping software, routing tables and pricing scales
- Managed a team of reporting analysts responsible for the development and delivery of MIS and fourth generation language reporting using Focus, SAS and MS Excel
- Managed the revenue upload process supported by an annual telecommunications budget in excess of $15MM
SUMMARY OF ADDITIONAL NON-MANAGEMENT EXPERIENCE:
Billing Support Design and Testing Analyst, Federal Express Corporation (1987 – 1992)
Operations Planning Coordinator, Federal Express Corporation (1985 – 1987)
Senior Customer Information Agent, Federal Express Corporation (Aug 1981 to April 1985)
Logistics Analyst, Lykes Brothers Steamship Company, Inc. - Memphis, Tennessee (May 1979 to Aug 1981)
EDUCATION:
College:
Christian Brothers University
Earned FedEx/CBU Information Systems Management Certificate
State Technical Institute at Memphis
21.33 hours completed in Computer Science program
Shelby State Community College
3 hours completed in Principles of Management
Technical/Job Sponsored:
8.4 Continuing Education Credits George Washington University in Project Management
Webmaster Certification - New Horizons Training Center
537 course hours of FedEx technical/professional training
610 course hours of FedEx Management Training
Testing Tools: Experienced or trained with the following:
- Mercury Interactive TestDirector
- Mercury Interactive WinRunner
- Mercury Interactive LoadRunner
- WatchFire LinkBot Pro
- CompuWare QA Run
Specialized: Trained, experienced or knowledgable in the following:
- Project Management Professional (PMP)
- Certified Six Sigma Green Belt (CSSGB)
- Statistical Process Control (SPC)
- Capability Maturity Model (CMM)
- Total Quality Management (TQM)
- ISO 9001
LinkedIn Profile: http://linkedin.com/in/kavent
|
Printer Friendly Version
